Terms and Conditions
Terms and Conditions
1. Agreement to Terms
By enrolling in any of our triathlon and running programmes, you agree to abide by these terms and conditions. These terms constitute a legally binding agreement between you and Ogging Fit governing your participation in our programmes.
2. Programme Description
Our triathlon and running programmes offer coaching, training, and guidance for individuals interested in participating in triathlon events and running competitions. The programmes may include group training sessions, personalised training plans, nutritional guidance, and access to coaching resources.
3. Participant Requirements
Participants must be in good health and have the physical capability to engage in strenuous exercise activities. It is your responsibility to inform our coaches of any medical conditions, injuries, or limitations that may affect your participation in the programme. Minors must have parental consent to participate.
4. Payment and Fees
Payment for our programmes is due in full upon registration unless otherwise specified in a payment plan agreed upon by both parties. Fees are non-refundable, except in cases of programme cancellation by Ogging Fit or as otherwise stated in our refund policy.
5. Participation Risks
Participation in triathlon and running activities involves inherent risks, including but not limited to, physical injury, illness, and property damage. While we take measures to ensure the safety of our participants, Ogging Fit cannot be held liable for any injuries or damages sustained during the course of the programme.
6. Code of Conduct
Participants are expected to conduct themselves in a respectful and sportsmanlike manner at all times. Any behaviour deemed inappropriate or disruptive by our coaches may result in immediate termination of participation without refund.
7. Personal Data
By enrolling in our programmes, you consent to the collection and use of your personal data for the purposes of programme administration, communication, and marketing. We are committed to protecting your privacy and will not share your information with third parties without your consent.
8. Intellectual Property
All content provided as part of our programmes, including training plans, coaching materials, and resources, is the intellectual property of Ogging Fit and may not be reproduced or distributed without permission.
9. Modification of Terms
Ogging Fit reserves the right to modify these terms and conditions at any time. Notice of changes will be communicated to participants via email or posted on our website. Continued participation in our programmes constitutes acceptance of the modified terms.
10. Governing Law
These terms and conditions shall be governed by and construed in accordance with Australian Consumer Law. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts in Australia.
By enrolling in our triathlon and running programmes, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
If you have any questions or concerns regarding these terms, please contact us at admin@oggingfit.com.au.
Ogging Fit
Return and Refund Policy
1. General Refund Policy
At Ogging Fit, we strive to ensure customer satisfaction with our programmes. If you are not entirely satisfied with your purchase, we're here to help.
2. Refunds for Subscription Programs
For subscription-based coaching programs, you can cancel your membership at any time. Since payments are made upfront each month, we don’t offer refunds if you cancel partway through the month. Your coaching access will continue until the end of the paid period, and future payments will stop from the next billing cycle.
We know things slip through the cracks sometimes — if you forgot to cancel and got charged a few days into the new month, get in touch within 7 days of the charge. We’ll review the situation and may offer a partial refund or credit, depending on the circumstances.
And if you’re dealing with something bigger, like an injury or unexpected life event, just reach out. We’re human too and happy to help on a case-by-case basis.
3. Refunds for One-Time Purchases
For one-time purchases of our programmes or services, refunds may be issued under the following conditions:
- Requests for refunds must be made within 7 days of the original purchase date.
- Refunds will be issued using the same method of payment as the original purchase.
- Any services already rendered or completed coaching sessions will be deducted from the refund amount at our standard hourly rate.
4. How to Request a Refund
To request a refund, please contact our customer service team at admin@oggingfit.com.au. Please provide your name, contact information, order details, and reason for the refund request. Our team will review your request and process the refund accordingly.
5. Refund Exceptions
Please note that certain items are exempt from being refunded:
- Gift cards or vouchers are non-refundable.
- Personalised coaching plans or services are non-refundable once the service has been initiated.
- Any other items or services explicitly marked as non-refundable at the time of purchase.
6. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, please first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at admin@oggingfit.com.au.
7. Changes to the Refund Policy
Ogging Fit reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this refund policy periodically for changes.
By engaging with our programmes and services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.
If you have any questions or concerns regarding our refund policy, please contact us at admin@oggingfit.com.au.
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